COVID-19 Coronavirus FAQ Last updated 25th March 2020
Can I still place an order?
Yes, we are still open as we operate online only. We appreciate your custom now more than ever at this particularly difficult time.
Are delivery times affected?
In order limit our time outside, we are sending orders two or three times a week instead of six times a week so there may be an additional day or two at most before your order is sent but you will get an email with the expected despatch date on.
Within the UK, deliveries are mostly operating as normal. Royal Mail have suspended the next day guarantee for Special Delivery items and there may be some delays due to staff shortages at Royal Mail and other carriers but most parcels seem to be delivered within the usual 2 to 3 day window. For more updates please see the Royal Mail site:
For International deliveries, again most services are running mostly as normal with some delays and changes. Please check your local postal service providers website for the latest updates.
Is it safe to receive orders?
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of virus don't survive long on objects, such as letters or parcels. We would advise that you follow the WHO advice to wash your hands frequently with soapy water / hand sanitiser after handling parcels as a precautionary measure - but that would also be true of other items such as after pushing trolleys, opening doors in public areas, after using card payment devices etc.
Is it possible to reduce contact with the driver when they deliver my order?
UK Postal carriers and most International carriers will not ask you to sign for parcels and will sign the parcel themselves as the name on the parcel on delivery. This is so that you do not need to handle the signature device.
They will also not hand the item directly to you but will leave it on your doorstep and then step back allowing a safe distance between yourself and the delivery person. For more information from the Royal Mail Group, please click the links below, for all other carriers, please use Google to search for their updates:
What if postal services in my area have been affected?
We are happy to hold orders for despatch at a future date if you prefer, just checkout as normal and either leave a note in the 'Order Notes' section or send us a quick email at firstname.lastname@example.org We have removed the time limit for holding orders so please feel free to request this - your ordered items will be reserved for you
If your parcel is already within the postal system, you can check on the progress at any time. Carriers will hold your parcel until they are bale to deliver again.
Further Useful Information
We are following all UK Government advice regarding COVID-19. We are originally from Poland and Hong Kong respectively, two countries that have imposed much tighter countermeasures than the UK has even on the 23rd March. We have been following practises deployed there since mid February and continue to follow all advice strictly.
Please follow the WHO and Governmental advice and take the COVID-19 threat seriously. It could save you from suffering the horrible symptoms and could potentially save you from having to watch a loved one suffer or die. Take a look at the experiences of Italy, Spain and others that have endured the full force of the virus and don't let their suffering have been in vain, learn their experience and protect yourself and those around you.
Here are some links that you may find useful:
UN World Health Organisation (WHO):
Hong Kong Government: